EXCELLENT Based on 169 reviews.
ashleyfay08
2021-07-07
Worry Free Traveling with a Toddler
We traveled with our 2.5 year old son and I was extremely worried about having an appropriate car seat for him. I really did not what to bring a car seat with us. I found Luxe through an online search and was able to chat with one of their representatives about car seat options. They immediately sent me pictures of car seats and guaranteed it would be available. This company is amazing and go above any beyond for their customers! Our driver Kevin was so personable and nice. We were so thankful he took such good care of our family and made sure we were happy and comfortable our entire 40 minute ride to the resort in Costa Mujeres. I will without a doubt recommend this company to all friends/family traveling to this area and will only use them when we are in Cancun! Thanks so much to the Luxe team for making my transportation worry free for me and my little one!
Samantha W
2021-07-06
Twice in one year
wooow!!!! I can’t say enough about luxe transportation ! We loved them ! so I first used them back in January and they were so clean and wore mask sanitize my hands we rode with the windows down the driver was so nice text me as soon as I landed Candy and alcoholic beverages were in the car along with water and I got to choose the music so the vibe was amazing. so when I decided to go back to mexico in June with my family we booked them to pick us up from the airport same exact wonderful service but this time my kids received a gift of two Cute monkeys then on our pick up my husband and I received a beautiful pillowcases with our initials on them the driver was super nice super friendly I wish this place was everywhere.
Different views
2021-07-06
If you want luxury DONT 2nd guess this service my review wont even cover the whole experience see for yourself!!
I cannot begin to explain how amazing this service was! From booking to arrival & departure our driver KEV was nothing short of AMAZING! The attention to detail, the care, and comfortability we felt made my partners b-day and our trip one for the books!! Luxury at its best we arrived at the airport & met Kev who so nicely grabbed out luggage and escorted us through the chaotic crowds to the vehicle where inside hung a banner saying “HAPPY BIRTHDAY” with a nice bottle of tequila & limes😍 Kev went as far as to taking us to different stores to find a specific brand a tequila i liked also before leaving kev brung us to buy souvenirs which we were short for time but we made our flight even with time to eat! If you want luxury service and a personable experience ask for Kev at booking i told them i didnt want the ride if it wasnt him and he came in on his day off so that should explain alot! Will book again see you soon!
Bill A
2021-07-03
Transport to and from Airport and Resot in Cancun
Could not recommend this service more. The communication was great. The driver we had, Elfren, was extremely polite, professional, and a great conversationalist. The vehicle was top of the class. Very nice and comfortable. Added to our overall Cancun experience.
Adriana T
2021-06-29
The best transportation company there is in the world!
This company is worth EVERY PENNY!!! They are the best of the best! We took a taxi on the way to our resort which in Mexico meant the little van wasn't very clean. So on the way back my husband said "we have got to get a better and nicer vehicle." So I booked a Cadillac with Luxe, It was a brand new 2021 model Cadillac! Fully loaded and in excellent condition. The driver, Jacob was very professional and we never felt like was "had" to tip him or give him money like the other drivers we had used on our excursion. This was our second time in Mexico and we will from now on ONLY USE LUXE as our transportation! They are better than the companies in the United States which says a lot. Jacob also put on some kids bop music for my 3 kids which they loved. You will never find a better transportation company in the world than Luxe.
Ben R
2021-06-27
Best car service in Cancun!
We used Luxe twice - once from the Airport to our resort and then for a transfer mid week an hour north of Cancun to another resort. Luxe was unreal. Incredibly safe, personal and relaxing. Every detail was accounted for. It was comfortable, had drinks on hand to our personal preferences. We had Jacob and Axel and they were incredible. I went back and forth with the owner of the company too - which was really cool and further illustrated their care for top notch service. I would trust my family and friends with them any time!
Bri
2021-06-25
Best transport service
Kevin was such an incredible driver. He was super friendly, arrived on time and had snacks, juice and even masks for us. Our only regret is that we didn't use them throughout our trip but we for sure will next time.
Tanya
2021-06-25
Luxury
Luxe is the best luxury transportation service in Cancun !! Wonderful customer service , from the time of booking Maho was in contact with me on helping me surprise my boyfriend with balloons on arrival for his birthday and special bottle Coca Cola soda was chilled with water, snacks , hand sanitizer etc…. Every time we stepped in the vehicle.
The Cadillac Escalade was New , Clean and we had the best driver ever Axel . He was so friendly, funny and very accommodating. We became family . We used Luxe our entire trip for dinner in the city and to and from the airport . Don’t hesitate to book with Luxe if you want want a hassle free luxury transportation company.
Claudia B
2021-06-23
Cancun airport to Tulum
You must book with Luxe transport ! If you are comparing , stop now. Using them for transport was like flying first class.
This team is amazing ! From the moment we booked, they were very professional and accommodating . We were greeted at the airport by Efrin, with warm towels , beverages , and candies to make the car ride a trip of its own . The Escalade itself was very clean , cool, and comfortable . We got our own iPad to control the music in the car which was a plus. All good things to have on a long drive form Cancun to Tulum. We loved Efrin so we requested him as our driver back to airport as well. They were very accommodating . They kept in contact during the trip to ensure no changes in itinerary for their prompt arrival to depart back to Cancun Airport. They set the time of pick up and were very punctual. if they had allowed me to make the pick up time, we have missed our flight. They got us there with plenty of time to allow for the long lines at the airport for checking in that was unforeseen . Very experienced company. Under promise and over delivered. Again, Luxe transport is like flying first class . 5 star service . Worth every penny .
John W
2021-06-22
Best service ever!!
We used this company for transportation to take us to our hotel and back to the airport when we stayed in Mexico. We flew in to Cozumel and then drove from playa de Carmen to tulum (about an hour and thirty mins).
When picked up we were greeted with the best hospitality. After many hours of travel the last thing you really wanna do is drive 2 hours to your final destination but Kevin (our driver) made the drive seem so fast.
Kevin made us laugh and had great conversations. We felt like we’ve know Kevin for years. I highly highly recommend this service and i recommend even more that your request Kevin to be your driver.
