FAQ's

Do I need a reservation in advance?You can make a reservation 24 hours before the request. We recommend you book well in advance to provide a better service. How can I book?Our reservation service is

Can I change or cancel my reservation? You can change or cancel your reservation at any time before the transfer. However, cancellation fees apply as of 2 days before services start. Please read our terms

Why do I have to confirm my departure 24 hours before the transfer? It is necessary to confirm your departure with us 24 hours before the transfer so that we can be sure that all

Where do I find the driver? Our staff stays outside the airport holding a sign with your name on it. Please send us an email to give you detailed information and instructions so that you

Can I get a transfer from/to any airport?Our transfers are only available at Cancun International Airport. Do you offer private transfers?Yes. We offer private transfers, the SUV’s have compartment in the back for luggage. Do