FAQ's

Cancun private transportation

Bookings Changes or Cancellations

Can I change or cancel my reservation? You can change or cancel your reservation at any time before the transfer. However, cancellation fees apply as of 2 days before services start. Please read our terms and conditions for cancellation. What is your cancellation policy? Cancellations made 24 hours or more prior to your service, have…

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Private airport transfers

Using the Luxe Airport Transfer Service For My Departure

Why do I have to confirm my departure 24 hours before the transfer? It is necessary to confirm your departure with us 24 hours before the transfer so that we can be sure that all the information is correct, however it is not obligatory, since once you arrive in Cancún you will receive from our…

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Cancun private transportation

Using the Luxe Airport Transfer Service At My Arrival

Where do I find the driver? Our staff stays outside the airport holding a sign with your name on it. Please send us an email to give you detailed information and instructions so that you can contact us easily. What if we can not find our host or driver? You can easily contact us at…

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Private airport transfers

Book my Luxe Airport Transfer

Do I need a reservation in advance? You can make a reservation 24 hours before the request. We recommend you book well in advance to provide a better service. How can I book? Our reservation service is open 24 hours a day, 7 days a week. How can I pay? You have 2 different ways…

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Cancun private transportation

About the Transportation Service

Can I get a transfer from/to any airport? Our transfers are only available at Cancun International Airport. Do you offer private transfers? Yes. We offer private transfers, the SUV’s have compartment in the back for luggage. Do the vehicles have air conditioning? How many seats? All our vehicles have air conditioning. Most of our vehicles…

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