Yes, you can change or cancel your reservation at any time before the transfer. However, please note that cancellation fees apply starting 2 days before your scheduled service. We recommend reviewing our terms and conditions for full details on cancellations. If you need to make changes, please contact our customer service team as soon as possible to assist with your request and ensure a smooth process.
To ensure transparency, here is a breakdown of our cancellation policy:
Cancellations made 24 hours or more prior to your service will incur a 10% cancellation charge.
Cancellations made between 8 and 24 hours before your service will incur a 50% cancellation charge.
Cancellations made less than 8 hours before your service are non-refundable.
No-shows for arrivals or departures will not be eligible for a refund.
If your cancellation is due to an emergency or unforeseen circumstance, we encourage you to contact our support team to discuss possible alternatives or rescheduling options. While we uphold our cancellation policy, we strive to provide flexibility whenever possible.
If you need to make changes to your booking, such as adjusting the pickup time, location, or vehicle type, we recommend modifying your reservation at least 24 hours in advance to ensure availability. To request modifications, simply contact our customer service team through our website or by email, providing your booking details.
Some modifications may be subject to availability, so booking in advance helps secure your preferred transfer options. If a modification results in an additional cost, you will be informed before confirming the change.
If your hotel offers last-minute transportation, we cannot provide a partial refund for your return transfer. Since your reservation was confirmed in advance and resources were allocated accordingly, partial refunds are not applicable. If you are unsure about your travel plans, we recommend booking a one-way service instead of a round-trip.
If you realize before your return transfer that you no longer require transportation, please notify us as soon as possible so that we can provide assistance and explore possible solutions.
For any changes or cancellations, please reach out to us through:
Email: Our team responds promptly to ensure smooth adjustments to your booking.
Website: Use our online contact form for quick assistance.
Phone Support: Speak directly with a representative for urgent modifications.
We are committed to providing you with the best service and making your experience hassle-free.
🚗 Book your secure transfer now to avoid last-minute changes and cancellations!
