Our staff will be waiting outside the airport holding a sign with your name on it. For more detailed instructions, please send us an email, and we will provide you with all necessary contact details to ensure a smooth pickup process.
If you are unable to locate your driver, please contact us immediately at the phone numbers provided on your reservation voucher. Our team is available to assist you.
You can verify your reservation voucher to obtain the local telephone numbers and toll-free number of our offices and staff members in charge.
📞 Contact Us for immediate assistance.
We will wait up to one hour after the passenger’s scheduled arrival time. If the delay extends beyond this period, we will still make every effort to accommodate you, but we cannot guarantee availability as we have other scheduled services. However, we will do our best to provide the service as soon as possible.
If your flight arrives earlier than expected and you are unable to contact us, we strongly recommend calling our office numbers immediately. Since we have multiple scheduled services, you may not see our representative immediately, but contacting us ensures we can assist you as quickly as possible.
Each passenger is allowed one piece of luggage. If you have additional baggage or require special accommodations for oversized luggage, please inform us in advance so we can arrange your transfer accordingly.
Estimated travel times from Cancun International Airport to popular destinations:
Hotel Zone in Cancun: 15-30 minutes
Cancun Downtown / Playa Mujeres / Puerto Juarez: 30 minutes
Puerto Morelos: 30-45 minutes
Playa del Carmen: 45-60 minutes
Puerto Aventuras: 1-1.2 hours
Akumal / Tulum / Zona Hotelera Tulum (Boca Paila): 1.5-2 hours
⏳ Note: Travel times may vary depending on traffic and weather conditions.
If you forget an item in the vehicle, call or email us immediately. Our drivers transport multiple passengers throughout the day, so reporting lost items quickly increases the chances of recovery. If we find your belongings, we will coordinate the best way to return them to you. Please note that passengers may be heading to different hotels, so immediate reporting is crucial to retrieving your items efficiently.
