Frequently Asked Questions About Reservations
1. Do I Need a Reservation in Advance? This is strongly suggested to ensure availability. You can make a reservation at least 24 hours before your requested service. Booking early also allows us to better accommodate any special requests you may have. Last minute bookings are reviewed and subject to availability. […]
Can I Change or Cancel My Reservation?
Yes, you can change or cancel your reservation at any time before the transfer. However, please note that cancellation fees apply immediately after you book and pay your serivce. We recommend reviewing our terms and conditions for full details on cancellations and reviewing your travel plans before booking. If you […]
Why Do I Have to Confirm My Departure 24 Hours Before the Transfer?
Ensuring a Smooth and Stress-Free Departure When it comes to travel, preparation is key. Confirming your departure 24 hours before your scheduled transfer ensures that all details are correct, allowing for a seamless and hassle-free experience. While this step is not mandatory, it is highly recommended to avoid any last-minute […]
Everything You Need to Know About Your Cancun Airport Transfer – FAQs & Expert Tips!
1. Where Do I Find my Driver? We send your driver into the terminal once you confirm your passports are stamped and you have collected at least one bag of your checked luggage! Our staff will be waiting at Ground Transportation area holding a sign with the name of our company […]
About the Transportation Service
Can I get a transfer from/to any airport?Our transfers are only available at Cancun International Airport. We do not operate at the Tulum Airport (TQO), though we can still perform Hotel – Tulum Airport transfers (additional fees apply). Please reach us to get a custom quote for this. What […]
